FEATURE 2012.5: Customer Notifications When Out Of Stock Items Become Available

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Increase anticipation, and sales for out of stock items with the new “notify me” features…

Customers can now sign-up to receive a notification whenever an out of stock product becomes available to order again. Works with both standard and variant inventory, through variant matrix. Also the text on the notify me link and button within the sign-up form can be overwritten using store text. Featured is turned off by default for existing stores, and turned on by default for new stores.

1) Store settings for feature (help text still needed)

2) Product level template override (help still needed)

3) Notify me link displayed whenever the feature is enabled and the product is listed as unavailable

Variant Matrix

4) Actual signup form

5) Current email template

6) Added Merges:
e. Added product level merges, in relation to notifications

7) Added support to remove.aspx to support notifications as well as mailing lists for unsubscribing.

8) Emails are sent out whenever the stock status is checked, which seems to be when editing an order, placing and order, and imports.

9) When attempting to send out if more than 15 notifications are found for a single product the email is marked for mass emailing.

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18 comment(s)
Nathan4 September 5, 2012 5:37 PM reply

Can't wait to implement this feature across our sites. Will it also work with the children of product groups? (i.e. Group parent for info only, children sold individually) Cheers

117 comment(s)
AcSupport September 5, 2012 7:04 PM reply

When is this supposed to be available?  It's a great feature and I logged on to try it out, but didn't see the option out there yet.  I don't see a release date on this post, but I'm most likely just missing it.  Thanks!

17 comment(s)
Brian Gluck September 6, 2012 8:18 AM reply

We had built our own Notify Us program 1.5 years ago, and has been a great tool. Our allows a couple additional questions, where we customer can tell us they are interested in a similar item, and provide us a telephone # if they would like a call back.

We can also see a count of which items are getting the most stock requests, so we can bring in 'emergency' stock if necessary while regular order is still being fulfilled.

This is a great start with the new core functionality in AC, I can't wait to see how it develops. Perhaps we can retire our custom one soon ;)

4 comment(s)
Travis Tolman September 6, 2012 8:27 AM reply

This is a feature for version 2012.5+ which is not quite in stable release yet...

you can check your site version at the bottom of each page within your admin.

117 comment(s)
AcSupport September 6, 2012 11:53 PM reply

Thanks for the tip on where my site version is noted, Travis.  Do you have an expected date on when that version will be in "stable release?"  Thanks so much!

13 comment(s)
Ryan Olson September 11, 2012 11:51 AM reply

2012.5 will be available for beta testing in 2-4 weeks. You can put in a support ticket requesting to be put on the beta version when it's available.

3 comment(s)
Vickeelee August 14, 2013 12:48 PM reply
I see that the ##ITEMFULLURL## merge code is used in the Product In Stock Notification Email Template. What other merge codes will work here? I am interested in including the product image in the email and making it clickable to the product page. Would the ##ITEMIMAGEURL## merge code work in this email? Thanks!

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